REFUND POLICY
RETURNS
You have 15 days to make a return request by email and to drop off the package at the nearest post office.
Special conditions apply to international returns - see bottom of page.
Step 1 - Return conditions France/Belgium
- The returned product must be new: it must not have been worn or washed
- The product must be returned in its original packaging with its tag attached to the garment and not cut off
- The invoice or delivery note for your order must be included in the package
Is your item defective?
We always pay the utmost attention to the quality of our products. However, if, despite the quality checks performed with each shipment, a defect is found, please contact Customer Service to report the problem. Feel free to attach a photo of the defect to your message. Customer Service will get back to you as soon as possible to explain the return procedure.
Upon delivery, if your package has been damaged during transit and your item has been affected, you may refuse delivery. However, if you accept delivery, we advise you to obtain a damage report from the carrier and/or to note any reservations regarding the delivered products to the carrier and inform Customer Service. To do this, it is essential to note any damage on the delivery slip, detailing the condition of the package (taking a photo of the damaged package is strongly recommended in case of a dispute with the carrier). If you accept and receive the damaged package without noting any damage on the carrier's delivery slip, FRNCH will be released from all liability and will not be able to compensate for the damaged item(s).
Didn't receive the correct item?
Despite the utmost care we take in preparing orders, it is possible in exceptional circumstances that an error may have occurred in your package.
Please contact Customer Service (via the contact form) within 30 calendar days of your order being shipped, specifying the product in question (the product originally ordered) and the one you received instead (reference number on the product label). Customer Service will get back to you as soon as possible to explain the return procedure.
Step 2 - Prepare your return and send back your parcel
1. Contact us by email: serviceclient@jijistudio.fr
2. Indicate the items to be returned and the reason for the return.
4. Prepare your package with the items to be returned and insert your delivery note and/or invoice inside: this will allow us to identify your order more quickly and to process it.
6. Print your return label received by email, affix it to your sealed package, and drop your package off at the nearest post office.
Step 3 - Refund
The refund will be made within 14 days of receiving your items and automatically to the account associated with the bank card used for payment or to the Paypal account used for payment.
You will receive an email confirming receipt of your returned products, as well as the refund.
InternationalFor all countries outside of France and Belgium, return shipping costs are the responsibility of the customer.
1. Prepare your package with the items to be returned and insert inside your invoice which you will find in your customer area or delivery note received in your package: this will allow us to identify your order more quickly and to proceed with its processing.
2. Send your package to a post office at the following address:
SAS LUCY - FRENCH
57, rue de la Belle Etoile
95500 GONESSE
FRANCE
You are responsible for paying any customs fees for returning your items from the United Kingdom.
