Refund policy
You have 30 days from the date of your order to request a return.
Return fees
A return fee is charged and automatically deducted from your refund.
Any return request resulting in a refund must include the free gifts received during our promotional events. If they are not returned, we reserve the right to refuse the refund or to deduct their value from it.
Return conditions
- The returned item must be new: it must not have been worn or washed.
- The item must be sent back in its original packaging, with its tag still attached to the garment and not cut off.
- Your order invoice must be included in the parcel.
How to return your items
- Go to our returns portal. Enter your order number (no spaces, including the #) and the email address used for your order.
- Select the items you wish to return and indicate the reason for the return.
- Pack the items you are returning and slip your invoice inside the parcel (available in your customer account). This helps us identify and process your return faster.
- Print your return label, stick it on your sealed parcel, and drop it off at your nearest post office.
Refunds
Refunds are issued within 14 days of receiving your items, automatically to the account linked to the bank card used for payment, or to the PayPal account used for payment. The return fee for your area (€3, €5 or €10) will be deducted from the total amount refunded.
You will receive a confirmation email when we receive your items and when your refund is issued.
A problem with your order?
Your item is defective
We take great care over the quality of our products. If, despite our checks, you notice a defect, please contact our Customer Service team at serviceclient@jijistudio.fr so we can look into the issue. Feel free to attach a photo of the defect to your message. We will get back to you as soon as possible with instructions for your return.
When submitting your request on the portal, select the reason “Defective product”.
Your parcel arrived damaged
If your parcel was damaged during shipping and your item has been affected, you may refuse the delivery.
If you still accept the delivery, ask the carrier for a damage report and/or note your reservations on the delivery slip (a photo of the damaged parcel is strongly recommended in case of a dispute), then let our Customer Service team know.
You received the wrong item
Despite the care we take in preparing our orders, a mistake may occasionally slip into your parcel. Please contact our Customer Service team at serviceclient@jijistudio.fr within 30 calendar days of shipment, specifying the product you originally ordered and the one you received instead (reference shown on the label).
We will get back to you quickly with the next steps.
International returns
Any customs fees related to returning your items from a country outside the European Union (including the United Kingdom) are your responsibility.
Any questions? Our Customer Service team is here to help.
serviceclient@jijistudio.fr